STORE POLICY
Customer Care
At HELEECUS, we believe every handcrafted piece should feel special. We are committed to providing a positive shopping experience, from the moment you place your order to the arrival of your handmade treasure.
Our pieces are created with care and attention to detail, with certain items made to order or personalised to your chosen colours and design preferences.
Privacy & Safety
At HELEECUS, we respect your privacy and are committed to handling your personal information responsibly.
When you place an order or contact us, we may collect information such as your name, delivery address, email address and order details. This information is used to process your purchases, arrange delivery, communicate with you about your order and provide customer support.
We take reasonable steps to protect your personal information and do not sell your personal data to third parties. Information may be shared with trusted service providers, such as payment processors and delivery companies, where necessary to fulfil your order or meet our legal obligations.
Our website may use cookies and similar technologies to support its functionality and improve your shopping experience.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
If you have questions about how your information is handled or wish to exercise your privacy rights, please contact us through our website.
Wholesale Inquiries
At HELEECUS, we welcome opportunities to connect with boutiques, retailers and businesses that appreciate handcrafted, personalised accessories.
If you are interested in stocking our products or discussing a potential wholesale partnership, we would love to hear from you.
Please contact us with details of your business, the products you are interested in and your estimated order quantities. Our team will review your inquiry and get back to you regarding availability, pricing, minimum order quantities and production timelines.
As our pieces are carefully handcrafted, wholesale orders may require additional production time. Lead times and order quantities will be confirmed before an order is finalised.
We look forward to connecting with businesses that share our appreciation for creativity, craftsmanship and individuality.
Payment Methods
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Credit / Debit Cards
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PAYPAL