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Privacy Policy 

Privacy Policy

Last updated: 27 October 2026

At HELEECUS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a purchase or interact with our services.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Your name

  • Email address

  • Billing and delivery addresses

  • Telephone number

  • Order details and purchase history

  • Payment transaction information

  • Information you provide through contact forms or customer enquiries

  • Website usage information, including cookies and device information

We only collect personal information necessary to operate our business, fulfil orders and improve your shopping experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Arrange UK and international deliveries

  • Communicate regarding purchases and enquiries

  • Provide customer support

  • Manage returns and refunds

  • Improve our website and services

  • Send promotional emails and updates where you have given consent

  • Meet applicable legal and financial obligations

We do not sell your personal information to third parties.

3. Payments and Security

Our website is hosted on Wix, which provides the platform through which we sell our products.

Payments are processed through the secure payment providers available at checkout.

HELEECUS does not directly store your complete payment card details.

We take reasonable measures to protect your personal information against unauthorised access, loss or misuse.

4. Sharing Your Information

We may share necessary personal information with trusted service providers, including:

  • Payment processing providers

  • Delivery and courier services, including Royal Mail

  • Website hosting and e-commerce providers

  • Service providers supporting our business operations

Information is shared only where necessary to provide our services, fulfil legal obligations or operate our business.

5. International Orders

HELEECUS offers international shipping.

When placing an international order, your delivery information may be shared with shipping providers and relevant customs authorities to facilitate delivery.

Where personal information is transferred outside the UK, we take appropriate steps to ensure it receives the protection required by applicable data protection laws.

6. Email Marketing

Customers may choose to subscribe to our mailing list to receive information about:

  • New collections

  • Exclusive offers

  • Product launches

  • Behind-the-scenes updates

  • HELEECUS news

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

We will not send marketing emails without an appropriate lawful basis.

7. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences and understand website performance.

Some cookies are necessary for the website to function correctly, while others may be used for analytics or marketing.

Where required by law, we will request your consent before using non-essential cookies.

You can manage your cookie preferences through the available website controls or your browser settings.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including processing orders, providing customer support and meeting legal obligations.

Certain transaction records may need to be retained for accounting and tax purposes.

When information is no longer required, we will securely delete or anonymise it.

9. Your Privacy Rights

Under applicable UK data protection laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to certain uses of your information

  • Request restrictions on how your information is processed

  • Withdraw consent where processing is based on consent

  • Request transfer of your information where applicable

To exercise your rights, please contact us using the details below.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).

10. Third-Party Websites

Our website may contain links to external websites, including Instagram, Facebook and TikTok.

We are not responsible for the privacy practices of these external platforms.

We encourage visitors to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices or legal requirements.

Any updates will be published on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

HELEECUS

Website: www.heleecus.com

Email: heleeucs@gmail.com

United Kingdom

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