SHIPPING & RETURNS
Shipping Policy
At HELEECUS, we pride ourselves on providing a seamless shopping experience. Our handmade beaded bags, charms, wallets, and jewellery are crafted with care, and we ensure prompt and reliable shipping. We offer various shipping options to accommodate your needs, and our packaging is designed to protect your treasures during transit. Enjoy worldwide shipping from the UK, making it easier than ever to get your favourite handmade items delivered right to your door!
For any questions regarding shipping, feel free to reach out. We want you to feel confident in your purchase, and our customer service team is here to assist you with any inquiries.
Return & Exchange Policy
At HELEECUS, every piece is handcrafted with care and attention to detail. Our personalised creations are made especially for you, from your chosen colours to your individual design preferences.
Custom Orders
As our custom-made pieces are created specifically to your specifications, we do not accept returns or offer refunds for a change of mind or personal preference. We encourage you to review your chosen colours, design details and order information carefully before completing your purchase.
Damaged, Faulty or Incorrect Items
Your satisfaction matters to us. If your order arrives damaged, is faulty, or does not match the agreed design or product description, please contact us with your order details and photographs of the issue where possible. We will review the matter and work with you towards an appropriate resolution.
Exchanges
As each personalised piece is made to your specifications, exchanges are not offered for changes of mind or personal preference. However, if there is a problem with your order, please get in touch so we can assess the situation.
Your Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws. Where an item is faulty, not as described or otherwise covered by your legal rights, you may be entitled to a repair, replacement, refund or another appropriate remedy, depending on the circumstances.
Contact Us
If you have any questions about your order or our policy, please contact the HELEECUS customer service team. We are always happy to help.
Thank you for choosing HELEECUS and supporting our passion for handcrafted, personalised treasures. Every piece is made with love, care and creativity, especially for you.