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Shipping Info

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We ship worldwide! 

United kingdom - £4

Ireland - £5

International standard - £6

All items are sent through Royal Mail and come with proof of postage (which is available on request).

Delivery

Our jewellery is posted within 3-5 days of your payment being received. Please allow for extra time over weekends and public holidays for the delivery of your items.  

Please note that international buyers are responsible for any custom charges that may occur after purchase. Notably, international standard shipping can take up to 3 weeks to arrive. 

All UK purchases are sent as First or Second Class mail and international orders are sent by local postal services. This is not a tracked service, however, a proof of postage (which is available on request). Please note HELEECUS is not responsible for items lost in the postal system.

Winter / Christmas Delivery

Please note that due to the busy Christmas season - we advise all customers (specifically our international customers) to factor in a possible delay in the arrival of their items when placing their orders. 

Refund 

We sincerely hope that you will love the Jewellery that you receive! For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

- All exchanges and returns will need to be raised within 14 days of shipment date. 

- If you are not pleased with your order, please email: heleecus@gmail.com  

- All exchanges and returns will only be accepted upon approval.

- All items must be in their original packaging with product tags intact.

- All items must be unworn, unused, unwashed, sealed and in its original conditions.

- Custom-made orders are not refundable due to the nature of the order.

Production

Before work on custom-made orders can commence, a deposit payment of 50% must be paid in full. Once the item(s) are finished the remaining payment will be taken. Notably, the deposit payment is non-refundable! Customised items can be requested via the 'Contact Us' page using our contact form.